Refund and Returns Policy

Updated at 2025-07-17

Return & Exchange Policy

At Jindua Jewels, we take pride in crafting and delivering premium-quality jewellery pieces. Each product undergoes stringent quality checks before being dispatched to ensure you receive nothing but the best.

No Return & No Exchange Policy
Please note that all purchases made on www.jinduajewels.com are final.

  • No Returns – Once an order has been placed and delivered, we do not accept returns under any circumstances.
  • No Exchange – We do not offer exchanges for any jewellery items, including but not limited to rings, necklaces, earrings, bracelets, or customized pieces.

This policy is in place due to the following reasons:

  • Hygiene & Safety: Jewellery items, especially those that come in direct contact with the skin, cannot be resold once opened.
  • Customization & Made-to-Order Products: Many of our pieces are handcrafted and made-to-order, making them unique to each customer.
  • Quality Assurance: Every product undergoes strict quality checks before shipping, ensuring you receive exactly what you ordered.

Damaged or Wrong Product Delivery

While we maintain the highest packaging and quality standards, if you receive a damaged product or an incorrect item, please contact us within 24 hours of delivery at:

You must share unboxing photos/videos as proof for verification.

In such rare cases, our team will review the claim and assist you accordingly.

Order Cancellation

  • Orders once placed cannot be canceled after they are confirmed and processed.